Refund policy

Thank you for shopping with us!

We want you to be completely satisfied with your purchase. Please read our policy carefully to understand how returns, exchanges, and refunds work. 

1. Returns

  • We accept returns within 30 days of receiving your order.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Certain items may not be eligible for return due to hygiene or safety reasons (e.g., personal care items, cosmetics, or intimate apparel). 

2. Refunds

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning your item.

3. Exchanges

  • We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

4. Damaged or Defective Items

  • If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

  • Provide a photo of the damage/defect and your order number. We will work with you to provide a replacement or a full refund.

5. Shipping & Processing Times

  • Please note that, shipping can take 15–30 business days, depending on the supplier and your location.

  • We are not responsible for delays caused by customs, carriers, or unforeseen circumstances, but we will do our best to assist you.

6. How to Return an Item

  1. Contact our support team at @elianaco.shop@gmail.com with your order number and reason for return.

  2. Follow the instructions provided by our team to ship your item back.

  3. Keep the tracking number until your refund is confirmed.